Refund policy

Returns and refunds

30-day returns
You can return your order within 30 days of the day you receive it, without giving any reason. For customers in the European Union and the United Kingdom, this includes your legal 14-day right of withdrawal. To start a return, email us at support@serinoire.com with your order number.

How to return
After you contact us, we will send you the return address. Please send the item back within 14 days of telling us you want to return it.

Return shipping costs
Return shipping is paid by the customer. We recommend a tracked service, as we cannot refund items that do not reach us.

Condition of the item
Returned pillows must be clean, undamaged and complete, including the cover, ideally in the original packaging. Normal use while trying the pillow is fine. We cannot accept, or we may reduce the refund for, items that are stained, dirty, torn, broken, damaged by misuse or incorrect washing, or missing the cover. If a return arrives in this condition, we will contact you with photos before deciding.

Refunds
We refund the full price paid within 14 days of receiving your return request. We may wait to issue the refund until we have received the item back or you have sent proof of shipping, whichever comes first. Refunds are made to the original payment method, at no extra cost to you. Shipping on your original order was free, so there is no delivery charge to refund.

Damaged, faulty or wrong item
If your order arrives damaged or faulty, or you received the wrong item, email us at support@serinoire.com with your order number and photos. In these cases we cover the costs of replacing or refunding the item.

1-Year Limited Warranty
Your SERINOIRE pillow is covered against manufacturing defects for 1 year from delivery. If a defect appears, email us at support@serinoire.com with your order number and photos and we will replace it. This warranty does not cover normal wear, misuse or damage from incorrect washing. Customers in the EU, EEA and UK also keep their statutory rights under local law.

Contact
support@serinoire.com